Privacy Policy

The purpose of this privacy policy is to inform data subjects about the different types of processing of personal data carried out by the organization through the website and that affect their personal data, in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (hereinafter, GDPR) and other applicable privacy regulations.

The data controller is the company HY.FIVE HYDROGEN, S.L.U., with corporate domicile in Elcano 6, 1st floor, 48009, Bilbao, Biscay (Spain), with Spanish Tax ID Number (N.I.F.) B05373071 and the following contact e-mail: contact@hy5ive.com.

We will process your personal data provided through web forms to:
Attend to requests, complaints and incidents transferred through our contact channels incorporated on the website.
Understand the behaviour of the navigator within the web in order to detect possible computer attacks on our website.
Comply with legal obligations that are directly applicable to us and regulate our activity.
Protect and exercise our rights or to respond to claims of any kind.
Where applicable, sending commercial communications regarding the goods or services that make up our activity and / or news or newsletters related to our sector.

We will process your personal data provided through web forms on the basis of:
The consent you have given us to process your data for the purposes indicated. The refusal to provide your personal data will result in the impossibility of processing your data for the aforementioned purposes.
Compliance with the legal obligations that apply to us. In this case, the data subject may not refuse to process personal data.
Our legitimate interest to protect our image, business and trajectory by avoiding attacks on our website. In this case, the data subject may not refuse to process personal data, although he may exercise, where appropriate, the rights recognized in the “Rights” section of this policy.

The personal data provided will be kept for as long as necessary to fulfil the purposes for which they were initially collected.
Once the data are no longer necessary for the processing in question, they will be properly blocked to, where appropriate, make them available to the competent Public Administrations and Agencies, Judges and Courts or the Public Prosecutor’s Office, during the limitation period for actions that may arise from the relationship with the client and/or the legally prescribed retention periods.
The general data retention period stands between 5 or 15 years depending on the case, according to the provisions of article 1964.2 of the Spanish Civil Code.

The website does not make automated decisions or create profiles.

As a general rule, the personal data will not be transferred to third parties. As an exception, the organization may transfer your data to the following recipients:
State Security Forces and Corps.
Other competent public authorities or bodies, where the controller has a legal obligation to provide personal data
Likewise, in the event that any of our service providers or computer systems is located outside the European Union, the organization will adopt all the required measures in accordance with the regulations in force in order to guarantee an adequate processing of your personal data.

The interested parties may exercise at any time and totally free of charge the rights of access, rectification and erasure, as well as request that the processing of their personal data be limited or request the portability of them (where technically possible) or withdraw the consent given and, where appropriate, not to be the subject of a decision based solely on automated processing, including profiling.
To do this, you can use the forms enabled by the organization, or send a letter to the postal address or email address indicated above. In any case, your application must be accompanied by a photocopy of your ID or equivalent document, in order to prove your identity.
In the event that you feel your rights regarding the protection of your personal data have been violated, especially when you have not obtained satisfaction in the exercise of your rights, you can file a complaint with the competent Data Protection Control Authority.
In compliance with Directive 2000/31/EC, if you do not wish to receive further information about our services, you may unsubscribe by sending an email to contact@hy5ive.com with “UNSUBSCRIBE” as subject line.

The data subject guarantees that the data provided are true, accurate, complete and up-to-date; committing to report any changes with respect to the data that were provided, by the channels enabled for this purpose and indicated in the first section of this policy. The individual will be liable for any damages, both direct and indirect, that may be caused as a result of the breach of this obligation.
In the event that the user provides data of third parties, he/she declares that the consent of the interested parties has been obtained and undertakes to transfer the information contained in this clause, exempting the organization from any liability arising from the failure to comply with this obligation.

Social networks are part of the day-to-day life of many Internet users, and for them the organization has created different profiles in some of them. All users who visit our website have the opportunity to join our social networks or groups.
However, you should be aware that, unless we ask you for your data directly (e.g. through marketing actions, contests, promotions, or any other valid form), your data will belong to the corresponding social network, so we recommend that you carefully read their terms of use and privacy policies, as well as make sure to configure your preferences regarding the processing of the data.

This privacy policy may be modified/updated according to the legal requirements established or in order to adapt this policy to the instructions issued by the Spanish Data Protection Agency or changes to our website.
For this reason, we advise users to periodically visit our privacy policy.
If you have any questions about this policy, you can contact HY.FIVE HYDROGEN, S.L.U. through the following e-mail: contact@hy5ive.com.

Last review: June 2021